Terms & Conditions

In these Terms and Conditions (Terms), references to Shoofo, we, us, our are a reference to The Blue Print Company and those to Website or App or Services are to the Website or App operated by Shoofo and the services provided to you by Shoofo, including the sale of Shoofo movie e-tickets and gift cards, through such Website or App.

These Terms consist of three parts:

Which parts shall be read conjunctively and shall constitute one and the same document.

These Terms and Conditions set out the whole agreement between us relating to your use and purchase of products via the Website or App, which agreement shall be governed by the laws of Jordan.

We may change the content of this Website or App and Terms and Conditions from time to time. Your continued use of the Website or App (or any part thereof) following such change shall be deemed to be your acceptance of such change.

It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any such change then you must immediately stop using the Website or App and Services.

Terms of Use

By accessing this Website or App you agree to be bound by these Terms of Use. If you do not agree to be bound by these Terms of Use, please do not use or access this Website or App. 

Permitted Use

Our Website or App and Services are for your personal and non-commercial use. They contain material that is derived in whole or in part from material supplied and owned by Shoofo and other sources. Such material is protected by copyright, trademark and other applicable laws. Unless otherwise agreed to in writing by us, you agree that you will not use the Services, or duplicate, download, publish, modify or otherwise distribute or use any material in the Services for any purpose, except for your personal, non-commercial use.

Use of the Services or any materials or content on the Services for any commercial or other unauthorized purpose is prohibited. You may not download (other than page caching) or modify the Services or any portion of them unless we have provided you with express written consent. You shall not make a derivative use of the Services (or any part thereof) for any purpose, nor shall you download or copy information of users, or otherwise engage in data mining or similar data gathering.


We have taken every care in the preparation of the content of this Website or App or App, however, to the extent permitted by applicable law, we do not represent or warrant the accuracy or reliability of any of the information or content about any goods, services or advertisements (Materials) contained on, distributed through, or linked, downloaded or accessed from this Website or App. Further, no warranty is given that the Website or App shall be available on an uninterrupted basis, and no liability can be accepted in respect of loss or damage arising out of such unavailability.

Except as expressly provided in these Terms of Use, we exclude all representations, conditions and warranties whether express or implied (by statute or otherwise) to the fullest extent permitted by law. We do not seek to exclude or limit our liability to you for:

Notwithstanding the above, we shall not be liable to you for any of the following whether arising from any claim in connection with the use of the Website or App, including without limitation, under any tort, including negligence, for breach of contract, for misrepresentation, property infringement or under any statute or otherwise:


Certain links in this Website or App will lead to third party sites not under our control. Links provided on the Website or App do not represent any endorsement or other acceptance of responsibility or liability by us for any content provided or made available on such sites. When any of these links are activated you will leave our Website or App and we have no control over and will not accept responsibility, or liability, for any material or service contained on any linked site.


Customers may register to use the services available from this Website or App. We may decline a registration request at its sole discretion. By registering for the services, you agree that the information provided by you is true, accurate, current and complete in all respects, you will notify us immediately of any changes to the personal information by updating your details, and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

Intellectual Property

We are the owners and/or licensees (as applicable) of all copyright, design rights, database rights, trademarks and other intellectual property rights on this Website or App and your use of the Website or App grants no rights to you in relation to our intellectual property rights or the intellectual property rights of third parties. You may not modify, copy, translate, broadcast, perform, distribute, frame, reproduce, republish, post, transmit or sell any content or intellectual property appearing on this Website or App.

Privacy Policy

Your privacy is very important to us. This policy sets out how we use and protect any information that you give us when you use this Website or App. We may change this Privacy Policy from time to time by updating this page. You should revisit this page from time to time to read it and ensure you are happy with any changes. Other privacy terms may apply where you access other Website or Apps or services through the Website or App.


We maintain procedural, technical and physical safeguards for the Services to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the information you provide via the Services. Unfortunately, no transmission of data is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. Therefore, any transmission of information to us is made at your own risk. If you believe that your interaction with us is no longer secure, please notify us in writing.

Your Information

When you create an account to make a purchase through this Website or App or App, we will ask you to provide us with, and collect, information such as your name, email address, telephone number, date of birth, product selections and a password. We may collect this information even if you do not register with us. We also collect, (and our third-party providers of advertisements and content may collect) certain information about user activity on our Website or App or App. For the avoidance of doubt, we neither collect nor process any payment related information such as your billing address and credit card details.

We may use your information collected through the Website or App for the following purposes:

  1. to process your order;
  2. for statistical analysis purposes;
  3. to improve our products, this Website or App and the Services we offer; 
  4. to provide you with Website or App content and advertisements which we think you might be interested in;
  5. to personalize our communications with you and your experience of our Website or App;
  6. to administer this Website or App;
  7. if you consent, to notify you of products or special offers that may be of interest to you;
  8. to contact you in relation to your account registration and to send you any passwords required for you to access and use your account on the Website or App; and
  9. internal record keeping.

Use & Disclosure

Your personal information will be used for the above purposes by our staff and by those who support them in their roles. It may also be disclosed to reputable third parties which we engage to help us run our business, including for the purpose of processing payments and fulfilling orders. This may include service providers and subcontractors retained to perform functions on our behalf or to provide services to us. This information is provided to such service providers and subcontractors on the basis that they do not collect, use or disclose the personal information for any purpose other than to perform such functions on our behalf or to provide services to us or as otherwise required by law.

We are constantly looking for ways to improve our Services and may therefore occasionally contact you for research purposes. We may contact you for the above purposes by SMS and/or email. We will obtain your consent where we are required to do so by law. You can unsubscribe from receiving such at any time. 

We may also disclose your personal data where we believe that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend our rights, property, safety, customers, staff, suppliers or others; to credit reference and fraud detection agencies in order to authenticate your identity and validate your payment card; and otherwise to the relevant governmental authority or body as required by law.

Access and Correction

We provide online visitors with access to their information and the ability to review, update and correct it. To help your privacy and security, we will take reasonable steps to verify your identity, such as requiring a password and username before granting access to information about you.

Retention and Deletion

We may retain your data for as long as you use the Website or App and/or Services and for a reasonable time thereafter. If you'd like to delete, modify or update your information that please contact us and we will respond in a reasonable time. Please note that some or all of this data may be required in order for the Services to function properly, and we may be required to retain certain information by law.

Cookies and Tracking

Like many other Website or Apps, we use cookies and similar technologies on our Website or App known as Cookies including HTTP cookies, flash cookies, HTML5 and Flash local storage, web beacons/GIFs, embedded scripts, e-tags/cache browsers. Your use of the Website or App indicates your consent to our use of Cookies. However, you have the choice whether to accept the use of Cookies and can opt out from the same at any time.

We may use Cookies for a variety of purposes and to enhance your online experience, for example, by remembering your log-in status and viewing preferences from a previous use of the Website or App, for when you later return to that Website or App. In particular, our Website or App uses strictly necessary cookies, analytics and performance-related cookies, functionality-related cookies and targeting-related cookies.

Terms of Supply

These Terms of Supply are the terms and conditions on which we provide our Services to you via this Website or App including the sale of Shoofo movie tickets or gift cards to you. Please read these carefully before making any orders, as by placing orders through our Website or App you agree to be bound by them.

You will be asked to tick a box on the final page of the checkout section of the Website or App to confirm that you accept these Terms of Supply, before you may proceed with your order. If you do not accept these Terms of Supply and do not tick this box, you will not be able to place any orders.

Order Process

The technical steps required to create a contract between you and us are as follows:

  1. You may browse the movies available on our Website or App and their respective showtimes.
  2. You may add one or more movie tickets to your cart once you select a movie and its showtime.
  3. When you click on your cart, you will find a list with movie tickets added and a breakdown of their prices and quantities. You can proceed to checkout from here.
  4. If you have already registered an account, you may enter your log in details to access it and checkout. If not, then you will have to create an account, login and checkout.
  5. Once this is done, you will be prompted to your cart’s subtotal.
  6. You may then click confirm and proceed to the payment page whereby you can review your cart (with movie tickets, quantities, seats and price and its total) and then securely
  7. This will prompt you to the payment page, which payment page is a third-party Website or App/add-on, where you will be required to fill out your billing information and credit or debit card details.
  8. Once full payment is effected, and upon receipt of your order, we may send you an email confirmation.

We sell tickets on behalf of our theater partners. We do not set ticket prices, determine showtimes, or control ticket availability and inventory. As such, we reserve the right not to accept an order whether before or after a confirmation is issued. Non-acceptance of an order may be a result of one of the following:

For the avoidance of doubt, a contract is formed between us and you when we send you an email confirmation of your order followed by the movie e-tickets ordered. A contract is not formed at the point in time that payment has been taken from you nor at the point in time that you receive an email confirmation alone of your order.


Prices and descriptions may be subject to change without prior notice. The total price shown on the final page of checkout is inclusive of the prevailing VAT rate. Prices, offers and products are subject to availability and may change at any time prior to receiving payment from you. Offers and promotions which may be made available through the Website or App from time to time may also have specific terms and conditions which apply. You will need to read and accept these before proceeding with the offer or promotion.


You may only effect your orders by making the requisite payment using a credit or debit card. All credit and debit cardholders and bank/building society account holders respectively are subject to validation checks and authorization. If the issuer of your payment card or a third party validation service provider refuses to, or does not for any reason authorize or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the products which you have ordered as a result.

We may decline to fulfil any order. In the event of there being errors or shortages, these should be brought to the attention of Customer Care no later than three days after receipt of the email confirmation and respective movie e-tickets by you. Whilst we try to ensure that all prices on the Website or App are accurate, errors may sometimes occur.

Product Information

We have produced movie information on this Website or App for the general information of the public. It contains information gathered from various sources and, although we believe it to be accurate at the time of publication, we accept no responsibility for, and make no representation nor give any warranty or undertaking express or implied as to the accuracy or completeness of the information.

Retrieving your Tickets

Please read your online and/or email pages carefully, as they provide you with important information about retrieving your tickets that may be unique to your chosen theater. Please remember to print your ticket(s) at home and bring it to the theater with you. If you are unable to print your ticket(s), just take your confirmation number with you.

Alternatively, if you elect to pick up your tickets at the venue, certain partner theaters may require that you present the actual credit or debit card used to purchase tickets and the number printed on the card must match the number stored for your transaction. Also, please be prepared to present your picture ID.

Gift Cards and Promo Codes

Shoofo gift cards may be purchased from our Website or App and may only be used on it. Such gift cards are valid for a period of one year from the date of their issuance only and they are not debit or credit cards; they have no cash value, there are no credits, refunds or exchanges, and they may not be redeemed for cash.

In the event you purchase physical Shoofo gift cards, you shall pay any and all freight, shipping and any other affiliated charges or duties associated with delivery of such gift cards. You assume any and all risk of loss upon delivery of any Shoofo gift cards by Shoofo or its appointed carrier.

Shoofo gift cards may not be resold without Shoofo’s express written authorization, and gift cards will not be honored, and Shoofo will not be liable, in the event such gift cards are obtained from unauthorized sellers or resellers. Shoofo reserves the right to refuse to honor a gift card in the event Shoofo believes that it has been obtained fraudulently.

Promo Codes cannot be resold and are valid only if obtained from Shoofo or an authorized third-party distributor.  Promo Codes expire and will no longer be usable after the date set forth on the other terms and conditions associated with the relevant promo code.  We reserve the right to deactivate a promo code at any time, and render it unusable.

Promo Codes may not be valid and may not be honored if obtained from unauthorized sellers or resellers. They are not redeemable at theaters and cannot be used to purchase gift cards.  Promo Codes are not debit or credit cards.  Promo Codes have no cash value, are not refundable and cannot be redeemed for cash, cannot be combined with other offers or other Promo Codes.  In the event promo codes are issued by Shoofo for a certain business, such promo codes can only be redeemed by the business for which they were issued.

Refunds and Exchanges

Refunds or exchanges of Shoofo movie e-tickets are available in certain limited circumstances as mentioned below. Movie tickets purchased through the Services include a non-refundable Shoofo convenience charge. Before purchasing movie tickets, we urge you to carefully review the movie title, movie showtime, theater location, seats and quantity of tickets for the movie you wish to see prior to confirming your tickets purchase through the Services, whereas the ticket purchase is non-refundable.

You are in no event eligible for a refund or exchanges by Shoofo, except in certain limited circumstances as exclusively mentioned below:

  1. transactions appearing as 'not found' or that resulted in a 'system error' (Shoofo will refund the Shoofo movie ticket purchase price, plus the Shoofo convenience charge);
  2. movie showings which are oversold or cancelled by the theater (Shoofo will refund the Shoofo convenience charge only, you will need to contact the relevant theater for a refund of all other amounts subject to their respective refunds policy); and
  3. movie showings which are oversold or cancelled as a result of a force majeure event (Shoofo will refund the Shoofo convenience charge only, you will need to contact the relevant theater for a refund of all other amounts subject to their respective refunds policy).

Provided that you are eligible for a refund as specified above, a refund will return the value of the Shoofo movie ticket(s) you purchased using the Services to the method of payment used for the transaction.

Provided that you are eligible for an exchange, exchanging your Shoofo movie ticket(s) will allow you to keep the movie ticket price and the per-ticket Shoofo convenience charge as a stored credit in your Shoofo account. However, once you have received an exchange, Shoofo credits are no longer eligible for a refund back to your credit or debit card.

Amounts paid with gift cards will not be refunded; instead, amounts paid with gift cards will be credited for future ticket purchases and the same terms of the refunds and exchanges policy above shall apply to such gift cards. If a promo code is used to purchase a ticket, the amount paid with the promo code will be forfeited, and will not be refunded.

You may need to visit the theater to request a refund or exchange in the aforementioned certain circumstances, including but not limited to those instances where any portion of your payment was made using a theater rewards or loyalty card or a theater gift card. In certain circumstances, a theater may not provide a refund or exchange, so please confirm with your theater whether a refund or exchange is available for your order.

Liability for Products Delivered

Our liability for losses you suffer as a result of us breaching these Terms of Supply is strictly limited to the payment received from you under the relevant order. Except as expressly provided in these Terms of Supply, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Supply arising from a force majeure or any other technical or administrative error.